Frequently Asked Questions

Do I Need An Appointment?

Yes. All services require scheduled appointments. You may call our front desk staff at 905-451-3963 or email Or you can book your appointment online! Online Booking is available for: Chiropractic Initial & Follow-Ups Massage Therapy Initial & Follow-Ups Orthotic Initial & Follow-Ups Naturopathic Initial & Follow Ups (Telemedicine & Phone) Please call or email the clinic to book these appointments: Laser Therapy Appointments In-Person Naturopathic Appointments Acupuncture Appointments B12 Injections

Am I Covered By Insurance?

All the services that we provide are can be covered by Extended Health Benefits Plans. All plans are different so you will should check with your employer or Health Beneftis Provider to see what treatments you are covered for.

Are You Registered Practitioners?

Yes. All of our Chiropractors, Naturopathic Doctors and Massage Therapists are licensed and registered to treat patients in Ontario.

Why Do I Need To Fill In A New Patient Form?

We take your health seriously. All of our practitioners are required to perform a detailed health history at your first appointment. This includes reviewing the new patient form that you have filled in, asking additional questions for clarification and performing the required physical assessment. This diligence with your health history ensures that you are given the appropriate treatment. At following treatments your practitioner will quickly review to see if there have been any significant changes to your health since the last treatment.

What Information Should I Bring?

If you have had a significant health event like an accident, surgery or any severe health condition or complication, you can bring any medical reports, bloodwork, x-rays or MRIs to your first appointment. We will take the time to include this health information in your assessment. If you are a current patient and have had a signficant health change, please let us know and bring any medical paperwork about it that you may have. You can also email or Secure Docs us copies of your reports to

Do You DIRECT BILL To Insurance?

Yes! We DIRECT BILL to most insurance companies. We suggest that you call your insurance company before your first appointment so that you know what your coverage is. We will submit on your behalf while you are having your treatment. If for some reason, you are not covered for the full amount, you will be responsible for the remainder. In addition to your New Patient Form, you will need to fill in a DIRECT BILLING FORM before your appointment. Please see our CLINIC FORMS page to learn about our DIGITAL FORMS. March 2021 List of Insurance Companies that we Direct Bill: BPA Canada Life (Great-West Life & London Life)
Canadian Construction Workers Union (C.C.W.U.)
Chamber of Commerce
Cowan D.A. Townley
Desjardins – submit only
First Canadian GMS Carriers 49 GMS Carriers 50
Industrial Alliance
Johnson Group
LiUNA Local 183 - submit only
LiUNA Local 506 - submit only
Manulife Financial
Maximum Benefit People Corporation RWAM
SunLife Financial Union Benefits